SureHarbor.app · Provider Compliance
The operating system for NDIS providersFor registered & aspiring NDIS providers
One Australian-built platform that runs the whole operation — participants and claiming, worker screening, HR, WHS, rostering and finance — and keeps the evidence audit-ready while you do it. So you can take on more participants and more staff without anything slipping.
Free to start — your admin seat is always free. No card required.
Most providers don't lose their registration because they're bad at care. They lose it because the paperwork didn't keep up with the growth. SureHarbor is how you keep up.
Why owners switch
Add participants and staff and the system keeps pace — records, claims, screening and rosters all in one place, so taking on more work never means more mess.
Your evidence builds itself as you work. When the assessor books in, you print the pack — you don't spend three weeks rebuilding it.
Claim accurately the first time, catch over-cap lines before you submit, see cost-vs-charge margin on every shift, and bill faster. The platform pays for itself.
Screening and ticket expiries chase themselves, incidents hit the right clocks, and your Practice Standards readiness is a live number — not a guess.
SureHarbor pulls it all into one place — here's what that looks like for NDIS providers.
A complete participant record — plan, goals, health, contacts, budgets and supports — with service agreements your participants accept online.
Turn delivered supports into a bulk payment request, flag over-cap lines before you submit, apply the current NDIS price guide, and reconcile the remittance.
Reportable-incident workflow with the 24-hour / 5-day clocks built in, a restrictive-practice register and behaviour support plans.
Map your evidence to every standard and watch readiness climb — then print the evidence pack the day the auditor calls.
Give participants and their family a free login to send feedback, requests and concerns, request supports and see their plan — all captured in a permanent, tamper-proof Feedback & Complaints register. An industry first.
Stop paying for — and stitching together — a pile of disconnected systems. SureHarbor replaces the lot, and because it's one platform, your roster, claims, HR and compliance finally share the same data.
→ all of it, in SureHarbor.app
Everything in the box
Compliance is the floor. The reason owners stay is that SureHarbor runs the day-to-day too — HR, safety, money and the road.
Staff records, onboarding, leave, performance and a full worker-screening register — NDIS clearance, first aid, tickets and orientations, all with expiry alerts.
Hazards, incidents, corrective actions, chemicals/SDS, inductions and a safety analytics dashboard — the whole WHS picture, audit-ready.
A living readiness tracker mapped to the Practice Standards, controlled policy library with read-and-sign, and a one-click printable evidence pack.
Roster against participant budgets, see cost-vs-charge margin per shift, and push hourly staff straight to a Xero-ready payroll file.
Invoicing, claims posting, finance exports and live margin — so you always know what each participant and each shift actually earns.
The current NDIS price guide and SCHADS award rates built in, so quoting, claiming and paying staff all use the right number.
Track fuel spend and auto-calculate travel kilometres for community-access supports — claim the travel you're entitled to and stop under-billing.
A controlled document library and built-in e-signature for agreements, consents and policies — version-controlled and acknowledgement-tracked.
An immutable participant feedback & complaints register — messages can never be edited or deleted — with a confidential channel and a tracked 'we acted on it' trail. Each participant seat includes an ultra-limited portal login for them and their family/nominees, with email and push notifications.
Pop in your details — we'll send your recommended setup and get you started. Takes about a minute.
Free to start — your admin seat is always free, no card required. After that a seat is just $15/month, and a seat is any person on the platform: each employee and each participant you manage. Switch on only what you need and add seats as you grow.
Answer a few quick questions and we'll tailor SureHarbor to your organisation, then give you a call to get you set up. Pop in your email and mobile to start.
Yes. Aspiring providers use SureHarbor to build their evidence and systems before audit, so you walk into certification already organised instead of scrambling. Registered providers use it to stay that way.
It's an Australian-built platform with role-based access, audit logging and per-record permissions. Sensitive participant and staff data is only visible to the people you authorise.
Yes. Hourly staff export to a clean Xero-ready timesheet file, and finance data exports cleanly. SureHarbor runs your operation and compliance; your accountant keeps doing the books.
Minutes to start. Pick 'NDIS provider' in the setup wizard and the right modules switch on pre-configured. Import your participants and staff, and you're operating the same day.
Simple per-seat pricing. A seat is any person on the platform — and that means both your staff and your participants. Your first (admin) seat is always free; every other seat — each employee and each participant you manage — is $15 per month, billed together on the one subscription. Optional add-ons (like AI) are separate. No big up-front software bill, no lock-in.
Yes — one simple rate. Because you manage a participant's whole record, plan, budget, agreements and portal on the platform, each participant is a seat at the same $15/month as a staff seat. Their family and nominee portal logins are included in that seat at no extra charge. Only the first admin seat is free.
Yes — an industry-first participant portal. Each participant seat includes an ultra-limited login for them and their family or nominees, where they send feedback or requests, request supports, and view their plan. Everything they send lands in a permanent, tamper-proof Feedback & Complaints register — exactly the evidence an auditor wants — and your team is notified by email and push the moment something comes in.
Start free today. Switch on what you need, import your people, and be operating — and audit-ready — the same day.
Beyond the software, we offer hands-on consulting from a qualified WHS, quality and compliance practitioner — set up right, audit-ready, without the big-firm price tag.