Effective: 7 June 2026
These Terms of Service (“Terms”) are an agreement between SureHarbor (“SureHarbor”, “we”, “us”) and the business that registers a company account on the SureHarbor platform (“you”, “your company”). By creating a company account, or by continuing to use the platform, you agree to these Terms on behalf of your company and warrant that you are authorised to do so.
SureHarbor is a software platform for work health and safety, quality and HR compliance management, including incident and hazard reporting, risk registers, corrective actions, management meetings, worker onboarding, document storage and related features. We may add, change or remove features from time to time, and will not materially reduce the core functionality you pay for during a billing period.
Your company admin controls who can access your company’s data by inviting and removing workers and assigning roles. You are responsible for the accuracy of the details you provide, for keeping login credentials secure, and for the actions of people you invite. You must tell us promptly about any unauthorised use of your account.
SureHarbor is charged per active user per month, at the prices published on our website or agreed with you in writing. Seats are counted as active memberships in your company account. Fees are payable in advance, in Australian dollars, and are inclusive of GST unless stated otherwise. We may change pricing with at least 30 days’ notice; changes take effect from your next billing period. If fees remain unpaid 14 days after notice, we may suspend your account until payment is made.
Your company owns the data it puts into the platform — records, documents, worker details and all other content (“Customer Data”). You grant us a licence to host, process, back up and display Customer Data solely to provide the service. We will not access your company’s data except to provide support you request, to maintain or secure the platform, or where required by law — and such access is logged. On termination, you may request an export of your Customer Data within 30 days, after which we may delete it.
The platform stores personal information about your workers, which may include sensitive information such as health-related notes, and payroll-related details your workers choose to provide. You are responsible for ensuring you have a lawful basis to collect this information from your workers and that your use of it complies with the Privacy Act 1988 (Cth) and applicable workplace laws. We protect Customer Data with industry-standard measures, including encryption in transit and at rest and database-level access controls, and we store it in Australia where the platform’s infrastructure allows.
You must not use the platform to break the law, infringe anyone’s rights, upload malicious code, attempt to access other companies’ data, resell the service without our agreement, or interfere with the platform’s operation. We may suspend accounts that breach this section while we investigate.
SureHarbor helps you record, organise and evidence your compliance activities. It does not constitute legal, safety or HR advice, and using it does not of itself make your company compliant with WHS, employment or other laws. You remain responsible for your company’s legal obligations, including the accuracy of records and the decisions you make based on them.
We aim to keep the platform available at all times but do not guarantee uninterrupted access. We may perform maintenance, and we will try to schedule disruptive maintenance outside Australian business hours. Support is provided by email on a reasonable-efforts basis.
Nothing in these Terms excludes rights you have under the Australian Consumer Law or other laws that cannot be excluded. To the extent permitted by law: our total liability arising out of or in connection with the service in any 12-month period is limited to the fees your company paid in that period; and neither party is liable to the other for indirect or consequential loss, loss of profits, or loss of data (except to the extent caused by that party’s failure to take reasonable care). Where liability cannot be excluded but can be limited, it is limited to re-supplying the service.
You may cancel at any time from your account or by written notice; cancellation takes effect at the end of the current billing period and fees already paid are not refunded except as required by law. We may terminate or suspend your account for material breach of these Terms that is not remedied within 14 days of notice, or immediately for serious misuse. Sections 5, 6, 8, 10 and 12 survive termination.
These Terms are governed by the laws of Queensland, Australia, and the parties submit to the courts of Queensland. We may update these Terms from time to time; material changes will be notified to company admins at least 30 days before they take effect, and continued use after that date constitutes acceptance. If part of these Terms is unenforceable, the rest still applies. These Terms are the entire agreement about the platform and replace prior discussions.
Questions about these Terms: support@sureharbor.app