Effective: 23 June 2026
These Terms are written in plain English. They form a binding agreement, but nothing in them limits rights you have under the Australian Consumer Law.
These Terms of Service (“Terms”) are an agreement between Sure Harbor App (ABN 67 561 945 067) (“SureHarbor”, “we”, “us”, “our”) and the business that registers a company account on the SureHarbor platform at sureharbor.app (“you”, “your company”). By creating a company account, subscribing to an app, or continuing to use the platform, you agree to these Terms on behalf of your company and warrant that you are authorised to do so. Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.
SureHarbor is an all-in-one business platform made up of separate “apps” (for example HR, WHS, Compliance, Sales & CRM, Project Manager, and a range of industry apps), plus a built-in “Core” office suite (documents, spreadsheets, presentations, the Studio editor, team chat, the Vault document store, governance meetings, basic finance, forms and reports). We continually add, change and improve features. We will not materially reduce the core functionality of an app you are paying for during a period you have already paid for.
Creating an account is free. Your company admin controls who can access your company’s data — inviting and removing people, setting roles, and assigning which apps each person can use. You are responsible for the accuracy of the details you provide, for keeping login credentials secure, and for the activity of the people you invite. Tell us promptly about any unauthorised use of your account.
Pricing is built on a base seat plus department apps model. Everything is charged per user, per month, at the prices published on our website or agreed with you in writing, billed on a single company subscription. The company (through its admin) pays for all seats — individual staff and managers are never charged personally. The key points:
GST. Sure Harbor App is not currently registered for GST, so no GST is added to our fees. If we become registered for GST, our published prices will be treated as inclusive of GST, we will issue tax invoices, and we will give you at least 30 days’ notice of any resulting change. We may change pricing with at least 30 days’ notice; changes take effect from your next billing period. If fees remain unpaid 14 days after we notify you, we may suspend the affected apps until payment is made.
Your company owns the data it puts into the platform — records, documents, worker and client details, and all other content (“Customer Data”). You grant us a licence to host, process, back up and display Customer Data solely to provide the service. We will not access your company’s data except to provide support you request, to maintain or secure the platform, or where required by law — and such access is logged. On termination you may request an export of your Customer Data within 30 days, after which we may delete it.
The platform stores personal information about your workers, clients and other individuals, which may include sensitive information such as health-related notes. As between us, your company decides what personal information to put into the platform and is responsible for having a lawful basis to collect and use it, and for complying with the Privacy Act 1988 (Cth) and applicable workplace laws. We handle personal information in line with our Privacy Policy.
Some apps include AI-assisted features. When you use them, the relevant content you submit is sent to our AI provider to generate your result; it is processed to produce that output and is not used to train third-party models. AI output can be wrong or incomplete — you are responsible for reviewing it before you rely on it, and it does not replace professional judgement.
You must not use the platform to break the law, infringe anyone’s rights, upload malicious code, attempt to access other companies’ data, resell the service without our agreement, or interfere with the platform’s operation. We may suspend accounts that breach this section while we investigate.
SureHarbor helps you record, organise and evidence your business activities. It does not constitute legal, financial, safety, medical, HR or other professional advice, and using it does not of itself make your company compliant with any law. You remain responsible for your company’s legal and professional obligations, including the accuracy of records and the decisions you make based on them.
We aim to keep the platform available at all times but do not guarantee uninterrupted access. We may perform maintenance, and will try to schedule disruptive maintenance outside Australian business hours. Support is provided by email on a reasonable-efforts basis.
You can remove an app, or cancel altogether, at any time from your account or by written notice. Removing an app stops its charges from the next billing period; cancellation takes effect at the end of the current billing period. Fees already paid are not refunded except as required by law (including the Australian Consumer Law). We may suspend or terminate your account for a material breach of these Terms that is not remedied within 14 days of notice, or immediately for serious misuse. Sections 5, 6, 9, 12, 13 and 14 survive termination.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill and be reasonably fit for purpose. Nothing in these Terms excludes, restricts or modifies those guarantees or any other right you have that cannot be excluded by law.
Subject to section 12, and to the extent permitted by law: our total liability arising out of or in connection with the service in any 12-month period is limited to the fees your company paid in that period; and neither party is liable to the other for indirect or consequential loss, loss of profits, or loss of data (except to the extent caused by that party’s failure to take reasonable care). Where our liability for a failure to meet a consumer guarantee cannot be excluded but can be limited, it is limited (at our option) to re-supplying the service or paying the cost of having it re-supplied.
These Terms are governed by the laws of Queensland, Australia, and the parties submit to the courts of Queensland. We may update these Terms from time to time; material changes will be notified to company admins at least 30 days before they take effect, and continued use after that date constitutes acceptance. If part of these Terms is unenforceable, the rest still applies. Together with the Privacy Policy, these Terms are the entire agreement about the platform and replace prior discussions.
Sure Harbor App (ABN 67 561 945 067)
Questions about these Terms: support@sureharbor.app