A clear NDIS service agreement protects both you and the participant — and auditors expect a current one on file for everyone you support. Yet expired or missing agreements are a recurring finding.
What a good service agreement covers
- The supports to be delivered and how they align to the participant's plan and goals.
- Pricing in line with the NDIS price guide, and how it will be claimed.
- Responsibilities of both parties, cancellation terms and how to give feedback or make a complaint.
- Consent — clearly recorded, including for information sharing where relevant.
The currency problem
Plans change, supports change, and agreements need to keep up. Paper agreements in a filing cabinet are hard to keep current and harder to produce on request.
Make it effortless
Online-acceptance service agreements mean the participant (or their representative) accepts digitally, you get a timestamped record, and the agreement sits right on the participant's file. SureHarbor.app generates service agreements tied to each participant's plan and captures online acceptance — so consent and agreements are always current and one click from your auditor's hand.
Run your NDIS service on one platform. SureHarbor.app brings participants, service agreements, claiming, incidents, worker screening and your NDIS Practice Standards evidence together — Australian-built and audit-ready. See the NDIS Compliance Platform → Free to start.